If I return an item, will my delivery cost be refunded?

Whether your delivery cost is refunded depends on the reason for your return.

Returning an item because you've changed your mind

If you're returning an item because you've changed your mind, the original delivery charge is not normally refunded, unless required under your statutory consumer rights.

If you choose to return your item using DPD, you'll be responsible for the return delivery cost.

Alternatively, most standard online purchases can be returned free of charge to any of our 36 Woodie's stores nationwide.

Returning a faulty or incorrect item

If your item is faulty, damaged or you've received the wrong product, we'll cover the reasonable cost of returning it where we're responsible for the issue.

Where a refund is due, your original delivery charge will also be refunded in line with your consumer rights.

Returning an Available Online Only item

If your item was marked "Available Online Only", please contact our Customer Service team before arranging a return.

Our team will advise you on the returns process and any applicable charges.

Your statutory consumer rights are not affected by our returns policy.