---
title: How can I return an item purchased online?
description: Online Returns
---

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1. [Woodie's Help Center](https://help.woodies.ie/knowledge?hsLang=en)
2. [Delivery & Returns](https://help.woodies.ie/knowledge/delivery-returns?hsLang=en)

# How can I return an item purchased online?

## Online Returns

If you've purchased an item from [woodies.ie](https://www.woodies.ie/) and need to return it, we're here to help.

We offer a 30-day returns policy for change-of-mind purchases, provided the items are in their original condition and suitable for resale.

### Return to a Woodie's store

Most standard online purchases can be returned to any of our 36 Woodie's stores nationwide.

Simply bring your item along with your order confirmation email as proof of purchase and the payment card used for your order.

You can request a refund or exchange in line with our returns policy.

### Arrange a return with DPD

If your order was delivered by DPD, you can arrange a return through their online returns portal.

[Arrange a DPD return](https://www.dpd.ie/returns/)

Please note that it may take up to 14 days for your returned items to reach us.

### Returning an Available Online Only item

Products marked **"Available Online Only"** are supplied directly by our suppliers and have a different returns process.

To arrange a return, please [contact our Customer Service team](https://share.hsforms.com/1jy8UPo3QRM2wN9TSii_6vw4s15n), quoting your order number.

Our team will advise you on how to return your item and guide you through the next steps.

### When will I receive my refund?

Once your returned item has been received and processed, your refund will be issued to your original payment method.

You will receive a confirmation email once your refund has been processed.

Delivery charges are refunded where required under your statutory rights, including where applicable when you cancel your online order within the legal cooling-off period or where the item is faulty.

### Need help with your return?

If you're unsure how to return your item or need any further assistance, our Customer Service team will be happy to help.

[Contact our Customer Service team](https://share.hsforms.com/1jy8UPo3QRM2wN9TSii_6vw4s15n), quoting your online order number.

Your statutory consumer rights are not affected by our returns policy.

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