My item is faulty. What do I do?

We're sorry to hear there's a problem with your item. We're here to help get things sorted.

If you've purchased a faulty item, you can bring it to any of our 36 Woodie's stores nationwide, along with your proof of purchase.

Our store team will assess the issue and advise you on the next steps, which may include a repair, replacement or refund in line with your consumer rights.

What if my item was purchased online?

If your item was delivered to your home, you can also return it to your local Woodie's store.

If your item is too large or bulky to return, or was marked "Available Online Only", please contact our Customer Service team, quoting your order number and providing details of the fault.

Our team will review the issue and help arrange the next steps.

What if my item is outside its warranty?

Even if your manufacturer's warranty has expired, you may still have rights under Irish consumer law.

We'll review each case based on the nature of the fault, the age of the product and your statutory consumer rights.

Your statutory rights are not affected by our returns policy or any manufacturer's warranty.