--- title: How can I return an item? description: Refunds and exchanges can be done in any of our stores. We have 35 stores Nationwide. If you have bought items online at www.woodies.ie and would like to return them, the ‘first step’ is to click here --- [Skip to content](https://help.woodies.ie/knowledge/how-can-i-return-an-item#main-content) ![Untitled design (2)-3](https://help.woodies.ie/hs-fs/hubfs/Untitled%20design%20(2)-3.png?width=1942&height=200&name=Untitled%20design%20(2)-3.png) Open main navigation Close main navigation Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Woodie's Help Center](https://help.woodies.ie/knowledge?hsLang=en) 2. [Delivery & Returns](https://help.woodies.ie/knowledge/delivery-returns?hsLang=en) # How can I return an item? We understand that sometimes you may need to return an item. Whether you've changed your mind or something isn't quite right, we're here to help. ### Returning an item purchased in-store You can return an item to any of our 36 Woodie's stores nationwide. Please bring your proof of purchase and ensure the item is in its original condition and packaging. For change-of-mind returns, we offer a 30-day returns policy. ### Returning an item purchased online If you've purchased an item from [woodies.ie](https://www.woodies.ie/), you have a few options depending on how your order was delivered. **Option 1: Return to a Woodie's store** Most standard online purchases can be returned to any Woodie's store. Simply bring the item along with your order confirmation email as proof of purchase. **Option 2: Arrange a return with DPD** If your order was delivered by DPD, you can arrange a return through the [DPD Returns Portal](https://www.dpd.ie/returns/). **Option 3: Returning an Available Online Only item** Products marked "Available Online Only" are supplied directly by our suppliers and have a different returns process. To arrange a return, please [contact our Customer Service team](https://share.hsforms.com/1jy8UPo3QRM2wN9TSii_6vw4s15n), quoting your order number. Our team will guide you through the next steps and help arrange your return. ### When will I receive my refund? Once your return has been received and processed, your refund will be issued to your original payment method. For change-of-mind returns, items must meet the conditions of our returns policy. ### What if my item is faulty or damaged? If your item is faulty, damaged or not working as expected, please contact our Customer Service team or visit your local Woodie's store with proof of purchase. We'll review the issue and advise on the appropriate next steps, which may include a repair, replacement or refund in line with your consumer rights. Your statutory rights are not affected by our returns policy. ### Need help with a return? Our Customer Service team is happy to help. 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