How can I return an item?

Refunds and exchanges can be done in any of our stores. We have 35 stores Nationwide.

If you have bought items online at www.woodies.ie and would like to return them, the ‘first step’ is to click here to get in touch with us and be sure to quote your Order Reference Number.

If you received your online delivery from DPD, you will be able to organise a collection via the link below:

https://www.dpd.ie/returns/

Alternatively,  standard orders can be returned to your local store and you can use your online confirmation email as proof of purchase. 

Orders processed by the supplier directly can be returned via the Drop2Shop portal. These products can be identified by the "Available Online Only"  notice on the product page.
Please see the link below to create a return and generate the QR code to scan at your local Woodie's store. 

Drop2Shop Returns

Woodie’s are happy to accept any ‘online product’ return as long as it is in its original condition and packaging is re-saleable within 30 days of purchase. Replacement products will be charged (including delivery) until the returned product has been received in a re-saleable condition. You will only be refunded your delivery cost if the return is as a result of our error (e.g. faulty product or incorrectly shipped). If we agree to provide you with a refund we will instruct our Merchant Acquirer to credit your credit card account within 30 days of receipt of the returned product. Your statutory rights are not affected.

Please note: If you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.